1.4. Measuring for improvement

  • When improving services you need to consider what you are trying to achieve, how you will know if a change is an improvement and what changes you can make that will result in improvement.    
  • Measurement for improvement does not have to be complicated and can show: 
    • How well the current process is performing
    • If we have reached an aim
    • May be applied to small scale changes
    • If the changes have resulted in improvement
    • If the change has been sustained

 

7 steps to measuring

See also: