2.1. Maximising value

  • Value Added activity – Any activity that takes materials or information and converts or transforms them in a way that meets patients’/ customers’ needs.
  • Non-value Added activity - Any activity that is needed due to the systems or processes in use today but that does not contribute any value to the service or to patient/customer satisfaction. 
  • Waste activity – Activities, processes, time, materials, space, etc., that do not increase the value of the service and that are not needed for the system or process.


The aim is to raise the ratio of Value Added operations to

Non-Value Added and Waste

Templates and visualisations:


See also: