2.3. Process mapping

Everything that we do is a process from everyday simple activities for example making a cup of coffee to more complex tasks such as cooking Christmas dinner.  Every process can be improved and everything we do in our work environment is a process.  

  • Process mapping is used for identification of improvement opportunities. 
  • It results in an Action Plan for how to maximise the benefits of identified improvement opportunities, including person(s) responsible, timeframes and governance arrangements.
  • It helps you see and understand things that don’t add value which releases time to do value adding activity. 
  • It improves staff morale and engagement by empowering staff to make changes to the things that cause them frustration in the work environment. 


See also: