2.4. Value Stream Mapping (VSM)

Value Stream mapping (VSM) is about identifying and analysing value from a customer/ patient/ service user perspective. 

  • Is a big picture perspective – it is the essential tool.
  • Called a System Picture in Cumbria County Council.
  • Helps you see the sources of waste in your value stream and processes.
  • Focuses on improving  the whole, not optimising pieces of the process.
  • Is a tool for establishing a vision and implementation plan to get to that vision.
  • You can use it to map your progress in improvement.
  • Helps to focus on value across a number of processes rather than just a small part.
  • Provides you with an action plan of potential improvements/changes.


Example of Value Stream Mapping


Templates and visualisations:


See also: