4.1. Demand analysis

Quick and easy to undertake, this analysis tool can help to identify some “quick win” service improvement opportunities as well as potential improvements that may require further analysis/exploration. It can also help us to understand what we’re busy doing, and help us challenge whether we’re busy doing the right things. 

The aim of Demand Analysis is to understand all of our incoming work, and to categorise it into two types, the demands we want and, that we are here to fulfil   

  • Value Demands 

And, demands which could be prevented if we were to do something differently  

  • Preventable Demands


Demand analysis – A step by step visual 



See also: