3.1. Waste, waste wheel, waste walk

Eliminating waste with a focus on value for the customer results in improved quality, safety, efficiency and customer / staff satisfaction.

One way of clarifying waste is by categorising them like this (TRIM WOOD):

  • Transportation

  • Resource
  • Inventory

  • Motion

  • Waiting

  • Over-production

  • Over–processing

  • Defects

 

 

WASTE WALK TEMPLATE – for improving and eliminating waste

TYPE OF WASTE

Example of this waste in your

work/home environment

1. Transportation

Unnecessary transferring, picking-up, setting down or movement of customer/patient/information/items
Example

When customer/patient information/items get handled by too many staff without adding value

 

2. Resource

Underutilisation of resources – physical and people
Example

Managers not listening to issues raised by the staff or not getting them involved in improvement work

 

3. Inventory

Maintaining unnecessary amounts of people, items or information. Having more on hand than what is needed and used
Example

Excessive stock in store rooms not being used; customers waiting in a queue

 

4. Motion

Unnecessary movement of staff or that is done too slowly or quickly
Example

Staff walking to other end of department / building to pick up equipment or paperwork

 

5. Waiting

People waiting for things or information to arrive or services waiting on people to arrive
Example

Service users waiting for appointments, visits, procedures

 

6. Over-Processing

Activities which are over-prepared, over-handled, duplicated, don’t add value but add cost
Example

Asking service users for details several times, emails – reply to all, chasing up information / appointments

 

7. Overproduction

To produce a quantity that exceeds the need or demand
Example

Duplicating recording of information, multiple forms / leaflets same information

 

 

Templates and visualisations:

 

See also:

 

CPS TOOLKIT

Toolkit overview
The purpose of this toolkit
What is the Cumbria Production System?
How can we transform our services?
Cumbria Production System - improvement principles
What improvement outcomes and results can we expect?
When should you use the tools?
Key tool templates and visualisations
Summary of tools
Module 1: Our approach to improvement
1.1 Plan, Do, Study, Act (PDSA)
1.2 After Action Review (AAR)
1.3 Data gathering and evidence and '5 whys'
1.4 Measuring for improvement
1.5 A3
Module 2: Seeing the issues and adding value for the people who use our services
2.1 Maximising value
2.2 Customer Journey Mapping (CJM)
2.3 Process mapping
2.4 Value Stream Mapping (VSM)
Module 3: Waste removal and standardisation
3.1 Waste, waste wheel, waste walk
3.2 Spaghetti diagrams
3.3 5S workplace organisation
Module 4: Flow, demand and standard operations
4.1 Demand analysis
Module 5: Taking people with us
5.1 Stakeholder analysis
Appendices
A. The tools in detail
Module 1: Our approach to improvement
A1.1 Plan, Do, Study, Act (PDSA)
A1.2 After Action Review (AAR)
A1.3 Data gathering and evidence and '5 whys'
A1.4 Measuring for improvement
A1.5 A3
Module 2: Seeing the issues and adding value for the people who use our services
A2.1 Maximising value
A2.2 Patient/ Customer Journey Mapping
A2.3 Process mapping
A2.4 Value Stream Mapping (VSM)
Module 3: Waste removal and standardisation
A3.1 Waste, waste wheel, waste walk
A3.2 Spaghetti diagrams
A3.3 5S workplace organisation
Module 4: Flow, demand and standard operations
A4.1 Demand analysis
Module 5: Taking people with us
A5.1 Stakeholder analysis
C. References and acknowledgements