When should you use the tools?

What are we trying to improve and why? (problem, issues and the root cause)
What demands on our services can we change or better manage? Demand analysis
Can we organise our workplace to help us work more efficiently? 5S
Are our processes working as best they can do deliver value to our customer? Process mapping, Value stream mapping
Are we missing opportunities for improvement by walking right past them? Waste wheel
Are we seeing what our customers see, and when we solve problems, are they solved? PDSA, Customer Journey Mapping
Where are we now? (current state)
5Whys, Process mapping, Waste wheel, Value stream mapping, Measuring for improvement, PDSA, A3
Where do we want to be? (future state)
Process mapping, PDSA, Value stream mapping, A3
How do we know that a change is an improvement? (measure it)
Measuring for improvement, PDSA
How do you take people with you?
Stakeholder analysis
How successful were we at achieving our aim and what can we learn? (learning)
After action review

 

CPS TOOLKIT

Toolkit overview
The purpose of this toolkit
What is the Cumbria Production System?
How can we transform our services?
Cumbria Production System - improvement principles
What improvement outcomes and results can we expect?
When should you use the tools?
Key tool templates and visualisations
Summary of tools
Module 1: Our approach to improvement
1.1 Plan, Do, Study, Act (PDSA)
1.2 After Action Review (AAR)
1.3 Data gathering and evidence and '5 whys'
1.4 Measuring for improvement
1.5 A3
Module 2: Seeing the issues and adding value for the people who use our services
2.1 Maximising value
2.2 Customer Journey Mapping (CJM)
2.3 Process mapping
2.4 Value Stream Mapping (VSM)
Module 3: Waste removal and standardisation
3.1 Waste, waste wheel, waste walk
3.2 Spaghetti diagrams
3.3 5S workplace organisation
Module 4: Flow, demand and standard operations
4.1 Demand analysis
Module 5: Taking people with us
5.1 Stakeholder analysis
Appendices
A. The tools in detail
Module 1: Our approach to improvement
A1.1 Plan, Do, Study, Act (PDSA)
A1.2 After Action Review (AAR)
A1.3 Data gathering and evidence and '5 whys'
A1.4 Measuring for improvement
A1.5 A3
Module 2: Seeing the issues and adding value for the people who use our services
A2.1 Maximising value
A2.2 Patient/ Customer Journey Mapping
A2.3 Process mapping
A2.4 Value Stream Mapping (VSM)
Module 3: Waste removal and standardisation
A3.1 Waste, waste wheel, waste walk
A3.2 Spaghetti diagrams
A3.3 5S workplace organisation
Module 4: Flow, demand and standard operations
A4.1 Demand analysis
Module 5: Taking people with us
A5.1 Stakeholder analysis
C. References and acknowledgements