By Sam Eggleston, Organisational Development Practitioner with CLIC

In business coaching, the main objective of a coach is to help you increase your self-awareness. I have recently been fortunate enough to enhance my practice and become a qualified coach, during which the learning has been immense and so useful. The big surprise is how it has helped me to self-coach and it made me realise that you don’t have to be a trained coach in order to do this. In this article I will share my insight.

To quote Carl Jung: 

“Every advance, every conceptual achievement of mankind has been connected with an advance in self awareness.”

– Dr Carl G Jung

Creating the space for time for self-reflection is the key here – how can we really become self-aware without this? When we reflect in our heads, our thoughts can be blurred by thinking errors, become dispersed and it is really difficult to retain all of those key insights. I have had a little book now that I carry round just to capture my reflections. 

I have really benefited from using a simple coaching model. I have seen my self-confidence, resilience, determination grow and I am just generally more content. 

The GROW model is perfect for self-coaching. The acronym stand for Goal, Reality, Options and Will (or way forward).  To help you to self-coach, below is a useful guide to follow, just answer the questions and you are on your way. The scenario in the worksheet focuses on a learning goal, but you can change this to fit with anything you would like to achieve. Remember the benefits are really felt when you take just a little time and write it down. 

We're pleased to announce that our very own Professor Stephen Singleton will be running two new Masterclasses in 2019/20, which are available to book now:


Masterclass: Managing under pressure; Leading through change

17th September 2019, 3 - 5pm in the CLIC Training Room, NHS Offices Rosehill, 4 Wavell Drive, Carlisle, Cumbria, CA1 2SE


Masterclass: Call it out! Tactics and skills for challenging poor behaviour

13th February 2020, 3 - 5pm in the CLIC Training Room, NHS Offices Rosehill, 4 Wavell Drive, Carlisle, Cumbria, CA1 2SE


Get your place on these popular sessions before they go!

PGCert/ PGDip/ MSc in Rural Medicine

PGCert/PGDip/MSc in Urgent Care

Whether you practice medicine in a rural setting or have remote access to additional or secondary medical services in an urban setting, this programme will give intercalating medical students, recent medical graduates and other healthcare professionals the confidence and skills to deal with urgent and pre-hospital care which are paramount. People who train with UCLan need to be able to deal with whatever they encounter. From the better-known primary care conditions, through to life-saving interventions in hostile environments, every step should enhance the care and the outcome. Most importantly they need to understand that we need to enhance care in the remote setting not delay it. It is all very good being able to diagnose sepsis in the community but unless you can treat it, all you’ve done is delay the care and increase the mortality. These programmes offer you the chance to explore advances in the use of technology and digital health which may allow access to the skills of another provider in a different location when required.

View this course

MSc Physician Associate Practice

Train to be a Physician Associate – an innovative, professional healthcare role, that is growing within the NHS, with a generous starting salary. A Physician Associate is a medical professional providing patient care under the supervision of a Consultant or General Practitioner. Their main focus is diagnosis and management. Consequently, their daily activities include interviewing and examining patients, ordering tests and making decisions about patient management. Approx. 50% of the programme is spent on clinical placement across a full spectrum of opportunities: urban, rural, specialised hospital and general practice. In the university setting UCLan teach in small groups offering unrivalled student support and direct contact hours with staff. You will be timetabled to have over 25 hours per week of direct, interactive teaching by faculty highly experienced in the clinical sector.

View this course

MSc Hospitalist Medicine 

This course is the first of its kind and recognises the growing need for additional clinical experts in providing ward-based patient care. It provides career and professional development and thus the increasing confidence and better patient care which additional knowledge and training provides.

It is delivered in the real world setting of the modern NHS in West Cumbria, so students are able to fully understand their future role.

View this course

MSc Medical Education

Available via Blended Learning

The course delivers skills to apply the theory, practice and associated research of teaching and assessment within medical education.

View this course



MSc Clinical Practice, Management and Education

Pathways through this modular course in leadership, communication, public health, mental health, planning, response, practice issues, professional issues and of particular interest to GPs, modules on consultation skills, coaching, teaching and assessment


MSc Sports Medicine

Training leaders in sports medicine to deliver safe and effective care


MSc Musculoskeletal Management

Skills to assess, triage and care for patients with musculoskeletal conditions


MSc Physician Associate Practice

Professional training at postgraduate level for this new healthcare role


Master’s Research in Medical Sciences (MRes)

Training in research methods, use of extensive research facilities and supervision to undertake medical research in a project of your choice


Doctorate of Professional Clinical Studies (DProf)

Training in research methods and supervision of a research project applied to professional clinical practice



The National Centre for Remote and Rural Medicine will be offering the following postgraduate programmes in 2020:

  • MSc Digital Health*
  • MSc Surgery*
  • MSc Medical Leadership*

* Subject to validation

These postgraduate programmes allow doctors and other health professionals to identify their own areas of need and have their learning needs fulfilled by a wide range of optional modules. Many of the modules are built around CPD; this means that the programme can be tailored to individual need and credits can be accumulated flexibly to accommodate the student’s work-life balance.

As part of #valuesweek, staff have been sharing examples of what our values mean to them and their team.

Debbie Sargent, Clinical Education and Workplace Learning Facilitator and the clinical skills team are demonstrating collaboration within the wider healthcare sector with the launch of their Stop and Watch training.

The project introduces a simple tool designed to aid in the early recognition of deterioration into Care Homes and support agencies.

It recognises that carers can spot the signs of deterioration 5 days before a set of observations will and builds confidence in reporting these signs through to the relevant professional.

Debbie feels that putting this training into Care Homes is helping to build better links between CPFT/NCUH and the independent healthcare providers who look after our elderly frail and people living with a learning disability. It is a very exciting opportunity to really show how integrated care can work in practice.

Staff within the GP surgeries have also been invited to attend the workshops and further dates will be advertised on our training and events page.

We are delighted to share with you a copy of Cumbria Learning and Improvement Collaborative's Fifth Annual Report.

Highlights of the Fourth LOC in the Lakes Festival, which was titled 'We're All Human: Skills for Safety'

This is year five. We have had a very busy year and this report (available to download below) will help you to glimpse into the very diverse world of the work we do to support our system priorities. The further development and establishment of key components of the North Cumbria Health and Care System remain at the heart of our support. This includes the establishment of new ways of working in the Integrated Care Communities (ICCs) against a backdrop of helping staff in all sectors to manage their intense workload – whilst staying focused on making sure the patients and service users get the care and support they need.

Three strategic choices helped us in this endeavour. Firstly we have re-structured the collaborative twice! At the beginning of the year this was a formal evolution to include the key staff in NHS Continuous Service Improvement and Organisational Development (who were part of Cumbria Partnership NHS Foundation Trust (CPFT)), merging them with CLIC NHS North Cumbria Clinical Commissioning Group (NHS North Cumbria CCG) staff to create a single system-facing team. As the year ends, further design work on the emerging ‘integrated care partnership’, of which a new combined NHS Trust will become a central part during 2019, has led to further personnel changes to prepare CLIC as a major component of the new ‘system engine’.

Secondly we have re-vamped and further developed our website (see the January section) and thirdly, as you will see across this report, we have shifted the emphasis of how we use our time and effort to support specific requests from the service and reducing the scale of our pre-planned programmes.

So the big questions arise: Is it working? What is the return on investment? Is there anything else we should be doing? Download the report below and read on...