Dr Paula Maisey

Consultant Clinical Psychologist

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)

In this Learning from COVID-19 Improvement Story, we hear from Dr Paula Maisey, who describes the positive impact that daily debriefs on the Ruskin Unit had during the pandemic:

Why was change needed?

Between March and July 2020, the Ruskin Unit (Carleton Clinic, Carlisle) experienced a COVID-19 outbreak. This understandably led to high levels of anxiety and reported psychological distress amongst the staff team, and action was needed in order to help maintain wellbeing. Therefore, daily psychology-led debriefs were established to support staff, as well as problem solve any difficulties they were facing.  

What impact did it have?

The daily debriefs gave staff time to reflect on how they were feeling, and proved to be a useful way of helping them cope at an incredibly challenging time. Staff ultimately felt well supported, and as a result there was no increase in staff sickness due to stress/psychological difficulties at that time.

How will this be sustained?

Debriefs continue to be held on the Ruskin Unit by nursing staff, and should another COVID-19 outbreak occur, the psychology-led sessions would be reinstated immediately. 

Read the full detail – download the pdf story below:


Teach it forward!

We would love to hear about the improvements that you have made as a result of COVID-19. Capture your story on the template available below and send it to us at info@theclic.org.uk