Below is a glimpse of what's coming up over the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment!

Inclusivity - We all need to feel we belong...

We all need to feel we belong, it’s a fundamental part of our human nature - neuroscience shows we are ‘wired’ for it. I am sure that, at some time in our lives, we have felt the personal pain of exclusion too.

When we belong in our workplace we feel welcomed, listened to and heard, we feel safe enough to be ourselves and to express our opinion. Even though we are all different people we feel included and that our contribution is valued, our oxytocin is boosted and it feels ‘good’. On top of that, the people who use our services receive better care and experience and organisations keep their staff – we all win!

If we really want to make a difference to the wellbeing and happiness of people in north and west Cumbria, we need to think about the needs of individuals and the impact of our service on everyone.

Over the next few weeks CLIC will be focusing on inclusion and encouraging you to see through other’s eyes, sharing opportunities to learn about how to create a more inclusive workplace, and personalise the care that we give.

Find out more here here...

Cumbria Improvement System Toolkit

8 March 2022 │ 2:00pm - 4:30pm │ Virtual: Microsoft Teams

This workshop will help you to understand some basic service improvement tools and methods that will help you to make successful improvements in your practice for the benefit of patients and service users.

Find out more & book…

Psychological Safety – Creating the conditions to be yourself and to speak up

9 March 2022 │ 1:00pm - 2:30pm │ Virtual: Microsoft Teams         OR          24 May 2022 │ 11:00am – 12:30pm │ Virtual: Microsoft Teams

Psychological safety is the belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. This workshop explores what psychological safety is and how you can achieve it.

Gender Identity and the Impact of Microaggressions

10 March 2022 │ 2:00pm - 3:00pm │ Virtual: Microsoft Teams

This session will provide knowledge of language and information around gender identities and sexualities, as well as investigate the term ‘microaggression’.

Find out more & book…

LUNCH & LEARN - Personalised Care is Everyone's Business

16 March 2022 │ 12:00pm – 12:30pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Laura Heaton-Sutton (Personalised Care Project Lead at NHS North Cumbria CCG), who will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make.

No need to book! Find out more & get the joining link here…

LOC in the Lakes 2022: Working differently for population health – inspiring change to reduce inequalities

17 – 20 May 2022 │ Face-to-face & virtual events

LOC in the Lakes 2022 will be focusing on health inequalities, considering how we can think and work differently to improve health and wellbeing for the people of north and west Cumbria. We’ll be looking at how we can take more action now to enable individuals to start well, live well, age well and die well.

Find out more & book…

NEYLA Event: The Why, What and How of Building a Healthcare Learning System

16 March 2022 │ 12:00 - 1:30pm │ Virtual: Microsoft Teams

Why? Now more so than ever, healthcare is a complex, uncertain and hard to predict environment. NEYLA believe learning and adapting are key strategies for dealing with uncertainty and rising to meet new challenges. 

What? Learning systems is a new approach to quality, improvement and transformation in public services that prioritises a continuous cycle of inclusive, people-focussed feedback and adjustment to successfully adapt in this challenging environment. 

How? While we often hear about cultures of continuous improvement, what does this actually look like in practice? How might we start to make steps towards this as a normal way of working? Several hospital providers are now trying to apply a similar learning system approach outside of the covid response. 

Find out more & book...

NEYLA Event: Leading at neighbourhood and place – introduction to Human Learning Systems

24 March 2022 │ 1:00 - 2:30pm │ Virtual: Zoom

Human Learning Systems’ (HLS) is a new way of doing public management that takes into account the complexity of the real world, to shape how communities and practitioners can coproduce healthy communities. The HLS Approach will support people working at neighbourhood and place to create real outcomes by providing a framework to effectively collaborate across boundaries, to bring together all the elements of the system by which outcomes are made. 

Find out more & book...

NEYLA Event: Human Learning Systems: The role of learning and emotion in systems change

30 March 2022 │ 9:30 - 11:00am │ Virtual: Zoom

In this session, Andy Crosbie from the Collective Impact Agency will focus on the learning aspect of HLS. There is a common assumption within many organisations that they already ‘do learning’ through a combination of evaluation, appraisals, and professional development. Andy will argue that we need a much deeper, richer understanding of learning and a fundamental change in practice that places learning at the heart of everything we do.

Find out more & book...

NEYLA Event: Building Your High Performing Team

7 April 2022 │ 10:00am - 12:00pm │ Virtual: Zoom

This workshop is open to anyone who is leading a team; teams can be formally structured, but can also be transient as part of an ongoing project. The session will provide a one stop shop for understanding and applying Patrick Lencioni’s Five Functions of a Team model. This will be an interactive workshop, with opportunities to explore the model with peers, with a core focus on building trust within the team. 

Find out more & book...

NEYLA Programme: Creative Leaders; Innovation, Recovery and Renewal  

We recognise the need for creative and innovative solutions for the recovery and renewal of health and care teams and services post-pandemic. The Creative Leaders Programme offers online bite-size development for leaders at all levels across the health and care system to expand your skills and embed creative and innovative leadership more deeply within your practice. The programme combines engaging interactive workshops, coaching and an opportunity to collaborate with others across the region via an online Community of Practice.

Participants do not need to be able to attend all dates. The programme has been designed to allow participants to attend as many sessions as they are able to.   

Visit the NEYLA website for further information & to book your place...

NEYLA Winter Support: Health and Wellbeing Workshops

Working can sometimes have a negative effect on our mental health and wellbeing but it can also have a very positive one as well. A supportive, inclusive workplace can help to prevent new mental health and wellbeing problems and support people struggling with their mental health and wellbeing to stay at work and thrive.

Working in Partnership with Unlimited Potential, NEYLA bring you a series of webinars designed to support your health and wellbeing.

Visit the NEYLA website for more information & to book your place...

NEYLA Programme: REACT - Mental Health Bitesize Support For Our People

New dates available to book!

As part of the strategy written and delivered by Professor Neil Greenberg to help support frontline staff during the COVID-19 crisis, March on Stress has developed a short, 90 minute workshop for supervisors, managers and leaders to allow you to have a ‘psychologically savvy conversation’ with your teams, identify those struggling and signpost them for further support.

Visit the NEYLA website for more information & to book your place...

NIHR Academy Leadership Skills Development

Upcoming NIHR Academy virtual workshops and webinars are available for leadership skills development. Please note that these are aimed at people in leadership and management roles. 

Training includes: developing leadership and digital engagement skills; developing trust and managing conflict within a hybrid team; elevate your digital engagement; learn more about the NIHR Global Health Research Training Awards 2022; leading with agility to strengthen hybrid working; and discover more about the NIHR Methodology Incubator qualitative workstream. 

Find out more & book...

South East Leadership Academy Leadership Espressos

The South East Leadership Academy team have opened access to their offers to other regions: 

  • Leading through the Winter - We have curated this session to explore the leadership concepts and practices that will support us during this time, exploring compassionate and inclusive leadership cultural principles while aiding recovery in individuals and teams for a safer winter
  • Leading with Kindness - It’s hard to understand the impact and energy created by ‘Kindness into Action’ workshops until you’ve experienced them. You will find out what really makes a good day or a bad day in your organisation, the culture today and the culture people want instead

Take a look at all the masterclasses on offer...

Health and care staff have been benefitting from clinical skills refresher training closer to their place of work thanks to the CLIC Clinical Skills team and MELISSA.

MELISSA, a training and simulation bus based in the North East and North Cumbria, has been traveling around our local area, supporting the Clinical Skills team in providing convenient access to refresher training in:

  • Venepuncture
  • Cannulation
  • Catheterisation – male, female & supra-pubic
  • Central Venous Access Devices (CVAD) – routine care & maintenance

The training is available to staff who practice clinical skills regularly, and offers the opportunity for them to refresh their knowledge and technique. After completing their e-learning, individuals can #GetOnBoard the MELISSA bus and achieve competency in a particular area. This involves undertaking a simulated observation under the expert guidance of one of North Cumbria Integrated Care NHS Foundation Trust’s (NCIC) Practice Development Facilitators.  

Clare Martindale, Team Lead from the Upper Eden Community team, said: “Coming to site is definitely useful. It’s good to have all the equipment and hands-on opportunity locally.”

Linda Graham, who is Team Lead at Penrith Community team and hosted the bus in December 2021, said: “It’s much more accessible for clinical updates, and avoids time spent traveling for staff (often longer than the actual training).”

This visit to Linda’s team at Penrith Community Hospital was hugely successful, with a total of 47 competencies signed-off in just one afternoon.

A delegate who attended on the day said: “Fabulous update on essential DN skills thanks to CLIC and the MELISSA bus. Thank you all from a happy nurse.”

Ensuring that staff are up-to-date with their clinical skills supports our health and care system with the vision of delivering the highest quality care for patients and people who use our services.

Debbie Sargent, Practice Development Lead for Clinical Skills, said: “It’s fantastic to see so many local health and care colleagues taking up the opportunity to complete their clinical skills refresher training close to their place of work. The last two years have been incredibly difficult due to the pandemic, and I’d like to think that this offer helps make achieving competency more convenient for staff. I hope that individuals and teams continue to join us in making use of MELISSA as a fantastic resource.”

The Clinical Skills team and MELISSA will be continuing to bring simulation training to the region during 2022. Here’s where they are heading to next:

  • Wigton Community Hospital, Tuesday 15 March 2022
  • Cumberland Infirmary, Monday 9 to Friday 13 May 2022 (for Staff Development Week)

Please contact for more information on either of the above.

For access to other clinical skills training, please visit 

For further details about the MELISSA bus, please visit, email, or call 07967 811 519. You can also follow MELISSA on Facebook and Twitter – just search “MadeinMELISSA”.

Brought to you by CLIC in collaboration with North Cumbria Knowledge and Library Services, this Lunch & Learn session on 24 February 2022 saw Dr Brenda Connolly (Consultant Clinical Psychologist & Clinical Lead for Staff Wellbeing at North Cumbria Integrated Care NHS Foundation Trust (NCIC)) deliver a presentation on 'Compassionate Mind Training for Staff Wellbeing'. 

The aim of the session was to provide an overview of compassionate mind training, a new offer from NCIC's staff wellbeing service. Compassion-Focused Therapy (CFT) is an evidence-based psychological intervention which aims to help promote mental and emotional healing by encouraging people to be compassionate toward themselves and other people. Compassionate Mind Training is the psychoeducation and skills building part of CFT, but can also be used as a stand-alone therapeutic intervention. It helps us to understand, and work with, our tricky brains. It builds our abilities to use our bodies to support our minds, and develop the courage and wisdom to address our life difficulties and flourish.

Upcoming LUNCH & LEARN...

Personalised Care is Everyone's Business│ 16 March 2022, 12:00 - 12:30pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Laura Heaton-Sutton (Personalised Care Project Lead at NHS North Cumbria CCG), on 'Personalised Care is Everyone's Business'.

This session will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make. It will also look at simple changes everyone can make in everyday practice to make their approach more personalised. The session will involve discussions around health inequalities and how a personalised care approach can make all the difference.

No need to book! Find out more & get the MS Teams link here...

If you would like to present and share your innovations/improvements across a wider platform, please get in touch with us at: / 01768 245480

Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.

Monthly Focus - personalised care for women

As March incorporates International Women’s Day on 8th and Mother’s Day on 27th, this bulletin focuses on Personalised Care for Women. 

Personalised Care and Support Planning (PCSP) - Maternity

This course will discuss how healthcare professionals can support women to make safe and informed decisions during their antenatal care and delivery. Using a case-based approach, it will discuss consultation skills and methods which healthcare professionals can use as well as the IDECIDE tool, due to be launched in 2021. It will also cover the Montgomery court case, which fundamentally changed the test for consent in the UK.

For brevity, the terms woman/women and the pronouns she/her/hers will be used throughout the course and quiz to represent anyone who is pregnant or giving birth, regardless of their gender identity. It is assumed that the care of a transgender or non-binary patient would involve a discussion about preferred pronouns and terminology and that this would be communicated to all of the healthcare team.

Your learning options (

Podcast - women's health and menopause

In the first episode of The Personalised Care Podcast, brought to you by the Personalised Care Institute, you’ll hear a patient’s powerful description of what it was like to go through the menopause as we discuss the impact of a personalised care approach from healthcare professionals.

We explore the importance of sensitive language in consultations and discover why the ‘one size fits all approach can be very damaging. This episode is all about helping healthcare professionals to empower women who seek help with the menopause, and we’ll be discussing the importance of appreciating the individual’s concerns and what matters to them.

Our guest host, Dr Pauline Foreman, is joined by Marie Morgan-Henfrey, who kindly shared her menopause story, along with Dr Anne Connolly, RCGP Clinical Champion for Women’s Health.

Click here to watch the Podcast Menopause Personalised Care...

This episode was made in association with the Royal College of Obstetricians and Gynaecologists.

For more general information about the menopause, contact the British Menopause Society:



LUNCH & LEARN - Personalised Care is Everyone's Business

16 March 2022 │ 12:00pm – 12:30pm │ Virtual: Microsoft Teams

This session will provide a snapshot of what personalised care is, the model of personalised care why it is needed, who is involved, the barriers faced and the difference a conversation can make. It will also look at simple changes everyone can make in everyday practice to make their approach more personalised. The session will involve discussions around health inequalities and how a personalised care approach can make all the difference.

No need to book! Find out more & get the joining link here…


Challenging Practice

Gender Identity and the Impact of Microaggressions

10 March 2022 │ 2:00pm - 3:00pm │ Virtual: Microsoft Teams

This session will provide knowledge of language and information around gender identities and sexualities. It will also investigate the term ‘microaggression’. This refers to derogatory remarks and insults which are more and more commonly experienced by people who identify under the LGBT+ bracket. These may be expressed verbally or non-verbally, unintentionally or intentionally, but can leave a lasting impression.

Find out more & book…

Opportunities for staff in personalised care / ARRS roles


Lunch and Learn - Supporting Patients into Volunteering 

15 March 2022 │ 12:00 - 1:00pm │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Care Co-ordinator, Social Prescriber, MacMillan or a Living Well Coach then this session is for you!

Find out more & book...

Supporting NHS colleagues to handle difficult situations with compassion

Provided by escalla training. What you will gain from attending:

  • An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
  • Engagement with colleagues across your region and the opportunity to learn from shared experiences
  • Up-to-date information on the national health and wellbeing support offers available to you and your colleagues 

The training will run for 3 hours and colleagues will need permission from their line manager to attend the full session.

How do I sign up? To view the available dates in your region, please go to:

New to Primary Care - Navigate the Primary Care landscape - Training specifically designed to support staff undertaking ARRS roles

This training is designed to be delivered over 2 half days MS Teams (both are morning sessions). The sessions move from the general principles of team engagement and personal skillsets, to more specific support to help you orienteer your way through Primary Care. Session Outcomes:

  • Feel confident in your ability to adapt to working in a Primary Care setting
  • Understand how your ARRS role fits into and supports the overarching workforce within your Practice or Primary Care Network
  • Become more familiar with the language used and de-myth those acronyms
  • Learn how to access professional and peer support and the wider system as a whole
  • Deepen your understanding of some of the challenges whilst working in General Practice and Primary Care and develop skills to manage some of these pressures
  • Be confident in your ability within your new role to ask for support, should you ever require it

Cohort 1

  • Session 1: Thursday 24th March 2022
  • Session 2: Thursday 7th April 2022

Cohort 2

  • Session 1: Friday 22nd April 2022
  • Session 2: Friday 6th May 2022

To book your place or request further information, please email 

Useful resources for all

NHS England resources on Personalised Care:

Personalised Care Institute (PCI):

Opportunities for all staff and volunteers

Watch this video to learn more about what Personalised Care is and how it can make a difference:


Making Every Contact Count

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.

Making Every Contact Count - elearning for healthcare (

If you have any further queries, please do not hesitate to contact – Personalised Care Project Lead, or 

Tracey Garbarino has been appointed as a Knowledge Specialist in the Primary Care Training Hub for the North East and North Cumbria.

Tracey’s role is funded by Health Education England (HEE) and she is doing it as a job share alongside Julie Weeks from Northumbria. 

The Knowledge Specialist role includes: 

  • Literature searching: taking the heavy lifting out of evidence searches, saving you time
  • Horizon scanning bulletins: collections of articles, guidance, reports and web resources
  • Supporting people to make the most of HEE tools before, during and after an event
  • Workforce tools: Knowledge retention and transfer toolkit
  • Knowledge Mobilisation self-assessment tool: A tool to help health organisations make better use of external evidence and organisational knowledge

You can find out more information here: