It’s been recognised that from 1st April 2015, it is a contractual requirement for all practices to have a Patient Participation Group (PPG). In fact, future CQC inspections will be exploring the impact of your services for key patient groups, including vulnerable older people and mothers, babies and children. 

So, how can practices get PPG to really work? 

Well, perhaps you can relate to some of these scenarios…

  • We’ve tried to get a patient participation group established and it just didn’t work out
  • We’ve got a patient participation group already, and are now wondering how we can really benefit from their involvement
  • We’ve got patients coming forward and volunteering, but then they attend the first couple of meetings only to never return again 

If any of these situations seem familiar then help is at hand. 

Jennie Sutton, Project Lead for Court Thorn Surgery, Low Hesket, Carlisle has developed a programme to take the headache away for your PPG to achieve a whole lot more. 

Jennie has supported the Patient Participation Group at Court Thorn for over three years and during that time the group has been acknowledged for best practice as a finalist at both local and national awards. 

We are looking for a handful of volunteers to see if this work can be replicated. Jennie will work with your PPG, find out where your practice PPG is currently and where they like to be in the future. After the initial half day with your PPG a bespoke action plan will be drawn up. This will be implemented followed by further mentoring by Jennie. This will be free to the volunteer practices.

This may include enabling patients to have a voice and to identify what they and their fellow patients require from your practice and services. The whole process takes the patients ideas (i.e. activities, presence, learning, engagement) and turns them into reality. The programme does this by…

  • Giving the PPG an identity 
  • Adds value to services by accessing funds in their own right
  • Measurement of ‘improved health and wellbeing’ outcomes

This step-by-step approach will support your PPG all the way until your PPG grows in confidence and grows in numbers to make real tangible difference to services, patient experience and healthcare decisions.

Support will be offered on a first-come-first-served basis, so if you would like to express an interest, please contact the CLIC office as soon as possible on 01768 245480, or email 

When? Thursday 17th September 2015

Where? Energus, Blackwood Road, Lillyhall, Workington, Cumbria, CA14 4JW

Event timings: 2.00 - 6pm (1.30pm for lunch)

Available to: General practice staff across Cumbria


On the 12th May 2015, GPs and Practice Managers came together at NHS Cumbria CCG's Council of Members meeting to discuss General Practice development in Cumbria. In this enthusiastic and effective workshop, commitment was given that in September, we would hold a GP Conference for practice staff in Cumbria that would help us to do two things:

  • Update on the work done since May and discuss how further development on issues important to you
  • Share Cumbrian solutions to Cumbrian problems to stimulate further developments and ideas on moving forward


We are delighted to confirm that we have secured a venue large enough for us to aim for a much bigger event in September, so that more members from practices will be able to attend. It is also a PLT afternoon, so we can benefit from CHoC cover for practices.

The event is a really important step in taking forward the key themes already identified:

  • Clinical models of care, for the future - working as a practice or in collaboration, that build on the best of General Practice, developing different ways of working to best meet patient needs. This will also include clinical workforce; multi-disciplinary teams
  • Greater engagement with patients in the management of their own health
  • Primary Care Communities/integrated ways of working with other community services and teams, social care and the third sector, including social prescribing
  • Improved and direct GP - consultant communication


Additionally there is an opportunity for you to share your innovative projects and developments with your colleagues. If you are interested in delivering a workshop or having a display at September’s event then please contact the CCG Communications Team (details below).

We will also be sharing ongoing work covering the key areas that will support practices to move forward in the future. These include:

  • Commissioning for outcomes - potential changes to local commissioning to improve outcomes and reduce bureaucracy 
  • Finance
  • IT
  • Premises
  • Workforce


The whole event will be highly participative and practical in its focus, but we need you there. The more of us there, the more effective our shared views will be in identifying the direction and how we take positive steps forward.


It is essential that if you are planning to attend, you register your attendance by signing up or logging in here.


Contact details:   

If you would like support with travel arrangements, please contact NHS Cumbria CCG's Communications Team on 01768 245457 or email  

If you have any queries about this event or how to register, please contact   

Since Cumbria Learning and Improvement Collaborative’s (CLIC’s) inception in Autumn 2013, significant progress has been made in the development of CLIC as a resource for all staff in support of driving a positive transformation in health and social care across Cumbria.

This First Annual Report (available to download below) describes our Learning and Improvement Collaborative’s activities and progress during 2014 – 2015 with key milestones and achievements, and most importantly, it highlights what health and social care staff have accomplished with our support.