Equality, diversity and inclusion in our society is incredibly important. Here in the north and west Cumbria, we want to foster an inclusive culture which regardless of anyone’s background, identity or circumstances, enables:

  • Colleagues in health and care to thrive and reach their full potential
  • Our patients and service users to live happier, healthier lives

For two weeks in March we are shining a spotlight on inclusivity, and will be sharing some inspiring stories, fantastic learning opportunities, and useful resources.

Get involved! We would love to hear from you if you have an inclusivity story to celebrate and share, or if you would like to tell us about your experiences and contribute to making changes. Please get in touch with us at info@theclic.org.uk 


Please see below for training & events which are available to book:


Brought to you by CLIC


Brought to you by North Cumbria Integrated Care NHS Foundation Trust

How To Be An Effective Ally:

LGBT+ Awareness Training – 26 April │ 9:00 - 11:00am │ Virtual: Microsoft Teams

Trans Gender Awareness Training – 10 May │ 9:00 - 11:00am │ Virtual: Microsoft Teams


Brought to you by the North East and Yorkshire Leadership Academy (NEYLA)


Brought to you by the South East Leadership Academy


Brought to you by South Tyneside and Sunderland NHS Foundation Trust


Other training & events

Do you have a role that requires you to work effectively across boundaries for the benefit of our patients and service users to achieve better outcomes? This could be pathway redesign, improved flow or better collaborative working in order to make ongoing service improvements. 

Our new, three day 'Systems Thinking into Action - leading for joined up patient outcomes' programme will support with the skills, behaviours and knowledge to lead sustainable system improvements. It will be practical in nature and help you to design and work on your own interventions whilst learning at the same time.


The three modules that you will cover are:

  • Module one - Mind-set change for true system working
  • Module two - Solving the right problem in the right way with the right people and interventions
  • Module three - Designing cross-boundary interventions and making it happen


By the end of the three days, you will:

  • Understand and be able to demonstrate effective behaviours for system change, including how to remind resilient in the face of challenge
  • Be able to set goals with system thinking in mind
  • Know how to question the status quo by stepping out of your own mental valleys
  • Understand how to work at 'place' by putting the community at the centre of decision making
  • Have acquired some tools in co-designing, managing and measuring interventions
  • Know how to communicate a compelling narrative for change



The dates of the three sessions are:

  • Day 1 - Friday 4th March - 09:30 - 16:30 - People First Conference Centre
  • Day 2 - Friday 18th March - 09:30 - 16:30 - People First Conference Centre
  • Day 3 - Monday 28th March - 09:30 - 16:30 - People First Conference Centre


Find out more & book your place here...

Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.


Monthly focus - personalised LGBT+ care

As February is LGBT+ History Month, this month’s focus is around how we can improve personalised care for our LGBT+ service users.


“While LGBT people do generally have the same health and social care needs as the rest of the population for the majority of the time, the evidence shows that they do not always receive the same level of service as non-LGBT people and that they have poorer outcomes across many areas.”

(Women and Equalities Committee Gov.uk, 2019)

 

www.consortium.lgbt/lgbt-history-month-2022

Training


Gender Identity and the Impact of Microaggressions

10 March │ 2:00pm - 3:00pm │ Virtual: Microsoft Teams

This session will provide knowledge of language and information around gender identities and sexualities. It will also investigate the term ‘microaggression’.

Find out more & book...


Careskills Academy LGBT – Aware for care

This awareness course will enable learners to learn about supporting the needs of LGBT people and recognise the equal standing that LGBT people have.

https://careskillsacademy.co.uk/courses/lgbt/

 

Challenging Practice


Bring Dementia Out #BringDementiaOut 

Bring Dementia Out aims to raise awareness and provide support for LGBT+ people affected by dementia. It has many resources and can be found at: www.alzheimers.org.uk/get-involved/bring-dementia-out

It discusses the need to change practice by doing the following:

  1. See the person and not just the condition
  2. Learn the right language and avoid making assumptions
  3. Understand the stigma


Basics of Alzheimer's & Dementia for LGBT Care Partners Webinar


Alzheimer’s Association - LGBTQ Community Resources for Dementia

www.alz.org/help-support/resources/alzheimers-and-dementia-resources-for-lgbtq-commun


Opportunities for staff in personalised care / ARRS roles


Training


Lunch and Learn - Supporting Patients into Volunteering 

15 March 2022 │ 12:00pm - 1:30pm (approx.) │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Care Co-ordinator, Social Prescriber, MacMillan or a Living Well Coach then this session is for you!

For more information contact Laura.heaton@northcumbriaccg.nhs.uk  


Supporting NHS colleagues to handle difficult situations with compassion

Provided by escalla training. What you will gain from attending:

  • An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
  • Engagement with colleagues across your region and the opportunity to learn from shared experiences
  • Up-to-date information on the national health and wellbeing support offers available to you and your colleagues 

The training will run for 3 hours and colleagues will need permission from their line manager to attend the full session.

How do I sign up? To view the available dates in your region, please go to: www.escallatraining.com/ne-yorkshire-region-secondary 


Useful resources for all

NHS England resources on Personalised Care: www.england.nhs.uk/personalisedcare

Personalised Care Institute (PCI): www.personalisedcareinstitute.org.uk


Opportunities for all staff and volunteers

Watch this video to learn more about what Personalised Care is and how it can make a difference:

Training


LUNCH & LEARN - Personalised Care is Everyone's Business

16 March │ 12:00 - 12:30pm │ Virtual: Microsoft Teams

This session will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make.

No need to book! Find out more & get the joining link...


Making Every Contact Count

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.

Making Every Contact Count - elearning for healthcare (e-lfh.org.uk)


If you have any further queries, please do not hesitate to contact Laura.heaton@northcumbriaccg.nhs.uk – Personalised Care Project Lead or info@theclic.org.uk 

Equality, diversity and inclusion in our society is incredibly important. Here in the north and west Cumbria, we want to foster an inclusive culture which regardless of anyone’s background, identity or circumstances, enables:

  • Colleagues in health and care to thrive and reach their full potential
  • Our patients and service users to live happier, healthier lives


For two weeks in March we will be shining a spotlight on inclusivity, and will be sharing some inspiring stories, fantastic learning opportunities, and useful resources.

Further details will be shared in next month’s eBulletin, so pleased stay tuned!

Get involved! We would love to hear from you if you have an inclusivity story to celebrate and share, or if you would like to tell us about your experiences and contribute to making changes. Please get in touch with us at info@theclic.org.uk  


Why wait until next month? There are some great sessions available already:


Person-Centred Career Conversations for leaders and line managers

Are you a leader or line manager working in health and care in Cumbria? Do you have staff with underutilised skills and experience, who would benefit from being re-energised in their own development? Perhaps they’ve reached the mid-point in their career, and aren’t sure what’s next? Join one of our fantastic new sessions to support you in having Person-Centred Career Conversations:

  • Friday 11th February, 9:00am - 12:00pm     OR     2:00 - 5:00pm, Virtual: Microsoft Teams
  • Thursday 3rd March, 1:00 - 4:00pm, Virtual: Microsoft Teams

Find out more & book…


Tools for Co-Production

16 February │ 9:30am - 10:30am │ Virtual: Microsoft Teams

A short, virtual workshop to get to know the key tools needed to start to build effective relationships with partners and service users for better patient outcomes.

Find out more & book...


Deaf Awareness and Sign Language Workshops

Award-winning Signs4Life is leading efforts towards a society in which people with disabilities have full access, and are working to raise the public and political awareness of disability provision. We have collaborated with Signs4Life to bring you some virtual Deaf Awareness and Sign Language workshops. We hope that many of our colleagues across health and care will be able to join and benefit from these fantastic sessions:


NEYLA Lunch and Learn: Building Inclusion Confidence Series

A series of lunchtime seminars with Cherron Inko-Tariah MBE (Author, Consultant, Facilitator and Coach) aimed at addressing key areas of EDI:


Psychological Safety – Creating the conditions to be yourself and to speak up

9 March │ 1:00pm - 2:30pm │ Virtual: Microsoft Teams

When you have psychological safety in the workplace, people feel comfortable being themselves. When a team or organisation is characterised by interpersonal trust and a climate of respect, members feel free to collaborate and they feel safe taking risks, which ultimately enables them to implement rapid innovation and better patient/service user outcomes. This workshop explores what psychological safety is and how you can achieve it.

Find out more & book...


Gender Identity and the Impact of Microaggressions

10 March │ 2:00pm - 3:00pm │ Virtual: Microsoft Teams

This session will provide knowledge of language and information around gender identities and sexualities. It will also investigate the term ‘microaggression’.

Find out more & book...


NEYLA Lunch & Learn - Neurodiversity Awareness

14 March │ 12:00pm - 1:30pm │ Virtual: Microsoft Teams

By the end of the session participants will have an increased awareness of neurodiversity and the implications for a workplace. You’ll also gain some practical ideas for making sure the work environment suits a diverse range of employees, and how to organise tasks so that people can work at their best.

Find out more & book...


UCLan Conference: Race, Place and Justice

16 March │ 9:30am - 12:30pm │ Virtual: Microsoft Teams

This interactive online conference represents an opportunity to contribute to debates concerning rac(ism), identity, diversity, community cohesion, conflict and justice. The event will bring together the ideas and perspectives of leading academics, policymakers, practitioners, and community workers, offering a cutting-edge interdisciplinary approach to the key debates.

Find out more & book...


LUNCH & LEARN - Personalised Care is Everyone's Business

16 March │ 12:00 - 12:30pm │ Virtual: Microsoft Teams

This session will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make.

No need to book! Find out more & get the joining link...


Physical Activity for the Prevention and Management of Long-Term Conditions

FREE physical activity training for healthcare professionals, to address patient inactivity and improve the nation’s health resilience:


NEYLA Lunch and Learn: Working Towards Allyship in the ICS and Help Identify Racial Inequalities

23 March │ 12:30pm - 1:30pm │ Virtual: TBC

Gain an understanding of White Supremacy and what that means by discussing some of the privilege's that white people enjoy-whether they are aware of this or not-and explain the problematic ways in which white people often try to engage with people of colour.

Find out more & book…


LOC in the Lakes 2022: Working differently for population health – inspiring change to reduce inequalities

17 - 20 May 2022 │ Face-to-face & virtual events

Health inequalities are impacting on people in our society like never before. Our colleagues, our friends, our neighbours, our families, ourselves – too many are experiencing poorer health and wellbeing simply due to the circumstances into which they are born, and how they go about their daily lives.

Over the years improvements in health inequalities have stalled, and the more recent covid-19 pandemic has widened the gap between the most and least deprived areas. It is now more important than ever to challenge mind-sets, and begin to bring about real change in order to achieve better health for everyone.

That’s why LOC in the Lakes 2022 will be focusing on health inequalities, considering how we can think and work differently to improve health and wellbeing for the people of north and west Cumbria. We’ll be looking at how we can take more action now to enable individuals to start well, live well, age well and die well.

Find out more & book...

Below is a glimpse of what's coming up over the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment!


Person-Centred Career Conversations for leaders and line managers

Are you a leader or line manager working in health and care in Cumbria? Do you have staff with underutilised skills and experience, who would benefit from being re-energised in their own development? Perhaps they’ve reached the mid-point in their career, and aren’t sure what’s next? 

We’ve got a fantastic new offer to support you in having Person-Centred Career Conversations – join us on one of our upcoming virtual sessions delivered in collaboration with the award-winning andpartnership:

  • Friday 11th February, 9:00am - 12:00pm
  • Friday 11th February, 2:00pm - 5:00pm
  • Thursday 3rd March, 1:00pm - 4:00pm

Find out more & book…


Degree and Masters Apprenticeships – Introductory/Question & Answer sessions available from 26th January 

This year, in partnership with North Cumbria Integrated Care NHS Foundation Trust, we are offering two fantastic apprenticeship opportunities for individuals working in health and care in north and west Cumbria. Join one of our upcoming Introductory/Question & Answer sessions to find out more, and ask any questions you may have:

Chartered Manager Degree Apprenticeship with the University of Cumbria. Introductory/Question & Answer sessions are taking place via Microsoft Teams on the following dates:

  • Thursday 10th February, 12.30pm - 1.30pm
  • Thursday 17th February, 12.30pm - 1.30pm
  • Thursday 24th February, 12.30pm - 1.30pm

Systems Thinking in Practice Postgraduate Diploma Apprenticeship with the Open University. Introductory/Question & Answer session taking place via Microsoft Teams on the following date:

  • Thursday 3rd February, 12.00pm - 1.00pm

Find out more & get the joining links here…


Improvement Network: February 2022

9 February │ 9:30am - 11:30am │ Virtual: Microsoft Teams

The improvement network has been set up to support North and West Cumbria health and care services to come together to learn about improvement, share experiences and gain support and improvement coaching expertise.

Find out more & book…


NEYLA Event: Building Resilient & Collaborative Teams Powered by an Outward Mindset

9 February │ 1:00pm - 2:30pm │ Virtual: Zoom

This mini masterclass introduces how leaders and those they lead can use the Outward Mindset to ensure people feel respected, included, and engaged. The session will explore how everyone in a team can play their part in keeping the team and its members resourceful and engaged.

Find out more & book...


NEYLA Event: Human Learning Systems - The Role of Learning and Emotion in Systems Change

10 February │ 1:00pm - 2:00pm │ Virtual: Zoom

‘Human Learning Systems’ (HLS) is a new way of doing public management that takes into account the complexity of the real world, to shape how communities and practitioners can coproduce healthy communities. In this session, Andy Crosbie from the Collective Impact Agency will focus on the learning aspect of HLS. 

Find out more & book...


Mediation Supervision

10 February │ 2:00pm - 4:30pm │ Virtual: Microsoft Teams

A 2 hour interactive online session to bring together mediators and/or those conducting facilitated, difficult, conversations.

Find out more & book...


Tools for Co-Production: Bitesize

16 February │ 9:30am - 10:30am │ Virtual: Microsoft Teams

A short, virtual workshop to get to know the key tools needed to start to build effective relationships with partners and service users for better patient outcomes.

Find out more & book…


NEYLA Event: Dealing with Uncertainty

17 February │ 9:00am - 10:30am │ Virtual: Zoom

This workshop is a chance to reflect on the challenges to our thinking and behaviour that uncertainty brings in its wake – like doubt and misdirected energy.

Find out more & book...


An Introduction to Managing Projects

17 February │ 9:30am - 11:30am │ Virtual: Microsoft Teams

Project management is an essential skill-set for many roles. This virtual workshop is ideal If you need to manage projects at work, while not necessarily being a formally trained project manager. It is also suitable if you are considering undertaking a project in the near future and are seeking to learn and apply essential project management knowledge and skills.

Find out more & book…


LUNCH & LEARN - Compassionate Mind Training for Staff Wellbeing

24 February │ 12:00pm - 12:30pm │ Virtual: Microsoft Teams

The aim of this session is to provide an overview of compassionate mind training, a new offer from NCIC's staff wellbeing service.

No need to book! Find out more & get the joining link...


Introduction to Human Factors in Healthcare

2 March │ 9:30am - 4:30pm │ Harraby Community Centre, Carlisle

This workshop aims to give you an understanding and appreciation of how human factors awareness can create a safer place for patients and a more productive environment for healthcare workers. This training is suitable for those new to Human Factors as well as those who would like to refresh their existing knowledge.

Find out more & book…


Leadership Support Circles: Give Yourself Space To Make The Right Call

3 March │ 10:00am - 11:15am │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. This is a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…


Coaching Skills Workshop

15 March │ 9:30am - 4:30pm │ Health Education Room, Workington Community Hospital

A one day coaching skills programme which aims to enable individuals to communicate using core coaching skills in their relationships with their staff and colleagues.

Find out more & book...


Leadership Support Circles: Look After Yourself

30 March │ 3:00 - 4:15pm │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. This is a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…