‘Out of hours’ GP video link between Millom Community Hospital and Cumbria Health on Call (CHOC)

Type of technology used

Video consultation - high definition camera and webcam

Name of any commercial telecare provider involved


Lead organisation

Better Care Together

Other organisations involved

Millom Alliance, Cumbria Health on Call (CHOC), Millom Community Hospital

Brief description of project

The new video technology based in Millom Community Hospital means that on Saturdays between 9.00am and 1.30pm, suitable patients can be offered the option of a consultation with a CHOC GP via a video link to CHOC headquarters in Carlisle.

By using technology based on a high definition video screen and webcam, the ‘Out of Hours’ GP from Carlisle can assess the patient without physically being in the same room as them. The aim of the service is to provide the public with fast, secure access to health care professionals, without having to travel in order to do so.

The video consultations in Millom Community Hospital are operated by a qualified healthcare assistant who also supports the consultation by collecting relevant information for the clinician such as blood pressure. Additionally, the healthcare assistant has access to a HD examination camera which is able to zoom in and provide high definition video or still images of a particular part of the body which can be seen by the GP.

Having a video consultation appointment is an option and patients can still travel further afield for an appointment if they wish. Additionally, patients may still need to travel for a face to face appointment if the clinician believes this is necessary following the telehealth consultation.

Key outcomes for patients and staff

  • Reduction in the amount of travel time and effort required.
  • It potentially means that CHOC are able to see an increased number of patients per day.

Barriers overcome/ lessons learned


Links to more information


Contact for more information

Claire Muir - Claire.muir@mbht.nhs.uk 

Date of case study submission



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