Case Study: Primary Care, Karen Morrell
There is good evidence that management systems based in quality improvement can work well in healthcare, driving patient and staff satisfaction, safety, productivity, service reliability and cost reduction.
There is also strong evidence that many of the organisations that attempt to implement any systematic continuous improvement ethos only achieve partial success and short-term results.
Stephen will take a historical and systems perspective - from Deming's original work after the second world war right up to lessons learned from dealing with the Covid-19 pandemic - to tease out the clear messages about what is required, especially from leadership, for success - and why success will help us, in any healthcare setting, to meet today's challenges.
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|Event date||16 September 2021 2:00 pm|
|Event end date||16 September 2021 5:00 pm|
|Registration Start Date||23 July 2021|
|Cut off date||14 September 2021 12:00 pm|
|Location||Lecture Theatre, Tullie House Museum & Art Gallery Castle Street, Carlisle, Cumbria, CA3 8TP|